- All personal belongs should be removed from the vehicle, Wessex Automotive Detailing does not accept any liability for loss or damage to personal property whilst the vehicle is our care.
- It is the client’s responsibility to disclose to Wessex Automotive Detailing any known defects / weakness on the vehicle, which may be affected by the cleaning process, prior to any work commencing. It is important to share the vehicles history with us to ensure that the most appropriate service is offered.
- Unless previously agreed, we will need to plug into an electricity supply.
- Occasional after the vehicle has had an initial wash, it can sometimes become clear that further work may be required to get it to the standard requested. If this is the case, we will contact you before continuing.
- For all clients, we require up to a 50% deposit to secure your booking. The remaining balance is to be paid upon completion of the works.
- An additional charge will be made for excess pet hair unless already discuss at the time of booking.
Cancellations
Our cancellation policy is as follows:
- Occasionally due to weather conditions, we may need to reschedule an appointment. In this event, as much notice as possible will be given and the earliest rebooking date offered.
Payment Terms
- A price will be given and agreed prior to any work commencing, based on the detail given by the client on the condition of the vehicle at the time of booking. Should the condition be such that it would require further chargeable work to bring it up to the desired level, WessexAutomotive Detailing will attempt to contact you to discuss the adjustment of price. Should we be unable to reach you or your alternative point of contact, the further work will not be completed and the quality of the completed finish may be less than previously agreed. However, Wessex Automotive Detailing reserves the right to amend the price during the detail if necessary. This will always be brought to the client’s attention before proceeding.
- Upon completion of the agreed work the balance of the booking will be due.
- We accept payments via bank transfer, card payment or cash. We kindly ask that payment is made immediately.
- All late payments may be subject to a late penalty fee of £50. If still outstanding after 30 days, without prior agreement, this will increase to £100. In cases of failure to pay, Wessex Automotive Detailing reserve the right to appoint a debt management company to recover unpaid funds.
Notice of cancellation
Compensation
- 48hrs or less - 100%
- 5 to 7 days prior - 50%
Parking Charges / Congestion Charge
- Any parking charges or congestion charges incurred by us whilst working on a vehicle is payable be the client and will be invoiced.
Safe Working Environment
- It is the client’s responsibility to provide our staff or contractors with a safe working environment.
- Please ensure that parking is made available prior to our arrival, any parking charges or fines incurred as a result of failing to do so, will be passed onto the client.
Social Media
- From time to time, we may take photographs of our work for use on our social media platforms and website. We will always cover the number plates of vehicles and never disclose the location. If you do not want us to use these photographs, please let us know.